• Funding
  • Open Account
  • Platform
  • Support
  • Trading
  • Funding
  • Open Account
  • Platform
  • Support
  • Trading
What methods can I use to deposit funds into my FXVC account?

We accept Bank Wire transfers, Credit/Debit cards, Neteller, Moneybookers and some more methods available as per your country of residence.

Please note that you must withdraw via the same method used to fund your account.

 

What currencies can I use to fund my FXVC Account?

Clients may fund their accounts in: USD, EUR, and GBP.

Please note that if you transfer funds in a different currency from your FXVC account, the funds will be converted into your Account currency using the exchange rate at the time of the transaction. For this reason, we suggest you open your FXVC Account in the same currency as your funding and withdrawals methods.

How do I make a deposit?

We offer several ways of depositing money into your trading account: Credit Card, Wire Transfer, as well as several forms of e-payment.

The first step is logging in to your FXVC account, then go to the ‘Deposit’ section

Click on your preferred method, enter the amount you wish to deposit and add the payment method details into the fields & click on ‘Deposit’

What should I do if I have not received my withdrawal?

If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Support and we will provide you with a Swift Copy.

If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Support and we will provide you with the ARN number.

How long should I wait for my withdrawal to reach my bank account?

Withdrawal requests are processed by our Processing Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take 5-7 working days

All other payment method withdrawals are usually received within 1 working day.

Why has my Credit/Debit card deposit been declined?

There are several reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code. For this reason, please verify that these are correct. Also make sure that your card is valid and has not expired.

Finally, check with your issuer to make sure that your card has been authorised for online transactions and that there are no protections in place that are preventing us from charging it. If the issue still persists, please contact our support 

How can I withdraw if the card I used to deposit has been cancelled or expired?

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.

If the bank account linked to the card is completely closed, you will need to send proof of account closure to our support

How can I verify my account?

The following documents are required in order to verify your account:

  • Government Issued Identification: a colour copy of a valid Government issued Photo ID, such as a Driver’s License, National Identity Card or a Passport. Expiration date must be valid. The entire document must be present in the copy uploaded including full name, ID number, photo and expiration date.
  • Proof of Address: Colour Copy of a valid Utility Bill as proof of your current address. This can be a payment request/receipt, sent to your legal address, such as Water/ Electric/ Gas/ Internet/ Land Line Phone bill, or a recently issued bank statement. In order for it to be approved, the utility bill/bank statement must be issued within the last 6 months of submission. The entire document must be present in the copy uploaded including your full name, address, issuance date and utility company logo.
  • Credit Card: If a Credit Card was used to fund the account, we require front and back colour copies of the Card.

Depending on the deposit method,  the company reserves the right to request additional documentations to ensure proper client verification.

Feel free to contact Customer Support for any questions you may have.

What currency can I use for trading?

You can open an account in EUR, GBP or USD.

Note: you cannot change your currency once you have registered.

Do I have to deposit money for registration?

A deposit is not required in order to register and open an account.

However, you will have to deposit money to start trading.

 

 

How secure is our trading platform?

FXVC uses all possible measures to ensure your security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Are payouts subject to taxes?

Traders are responsible for their own tax liability.  See our general terms for more details.

If I’m having problems registering, what do I do?

Contact our FXVC team!  We are here for you and ready to help.

 

You can contact us by email, phone or the Live Chat button at the bottom of the page.

How can I register?

Registering at FXVC is extremely simple:
1.    Click on “Open an account” on the home page.
2.    Fill in the mandatory details.
3.    Submit the form.
4.    You will receive a welcome e-mail and you can now deposit and start trading.

That’s it!  Welcome to FXVC!

What is the registration fee?

Τhere is no registration fee.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What do the colors of the rates on the trading platform mean?

Green indicates the rising of a price, and red indicates the falling of a price.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page whose link can be found at the bottom of the homepage.

Where can I view my trading history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just log in to your account and select the information you wish to view.

Do I need to install software?

No, FXVC is a web-based trading platform, meaning you can log in to your account and trade on any device that has an internet connection.

How can I contact you?

The support team at FXVC is here to help.  Contact us either via email or by the phone number in your area as noted on the Contact Us page.

How can I update my personal details?

You may update your personal details by going to Update Details or by contacting us by email at support

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be issued and sent to your email.

How can I submit a complaint?

In case you have any complaints you must contact Customer Support at support

Why am I unable to make a trade?

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

What is a rollover?

Rollover is the period at which one trading day switches to the next, which is at 5pm EST. It can also refer to interest credited or debited to positions open at the time that the trading day switches.

Why do the rates continue to change before I make a decision?

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.

What is the expiration time?

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

What is the expiration rate?

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

What return will I receive in case of successful investment?

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

How can I make a trade?

You can place an order in three simple steps after logging in to the platform:

1. Select your asset

2. Choose whether to BUY or SELL

3. Decide upon an investment amount

How are rates determined?

Rates are the quoted prices of the underlying assets.  The rate is based on live feeds.  Please note that rates are not always reflective of exact market prices – they can vary up to a few pips.

CFDs are complex products and have a high risk of rapid loss of money because of the use of leverage. 83.80% of retail investor accounts suffer capital losses when trading in CFDs with this provider. You need to evaluate if you understand how CFDs work and if you can cope financially with the high risk of losing your funds.

Risk Warning